WERMA AndonSPEED – Optimization of Logistics Processes

Questions & Answers

• Why does the red LED on the WIN slave light up?

  The WIN master is not connected to a WIN slave.

• What needs to be considered when installing WERMA WIN?

  Observe the safety instructions and system requirements.
  Online manual

• Is it possible to load data from an ERP system?

  Yes, you can load data into the WIN software via an XML interface. Online manual

• How often does the WIN slave transmit signal status to the WIN master?

  If the status of the signal tower changes, the WIN slave sends this new status to the WIN master within 3 seconds. If the signal status does not change, the WIN slave transmits the signal status every 12 seconds.

• What is the maximum allowed USB cable length between the WIN master and the computer?

  The cable length should not exceed 5 meters. The cable length can be increased via USB hubs.

• Is it possible to work with the collected data?

  Yes, you can export captured data via an XML interface for further processing. Online manual

• Why do I need different channels and when do I need to change them?

  Using more than one WIN master on a channel may cause radio transmission problems between systems. This will generate frequent connection errors. In this case, the WIN masts have to operate on different frequencies (see chapter 8.2). Link to the manual.

• Why does my WIN not establish a connection to my WIN master?

  Check the following points:
  – Check the routing module in the software.
  – Check the cable on the slave. Is there a loose contact?
  – Is the machine turned on?
  – Are other devices transmitting at 868 MHz or 434 MHz interfering with the radio connection?
  – Has the channel on MASTER been changed without re-learning the slave?

• There are often connection errors to the WIN slaves. What can I do?

  You can do the following:
  – Data is only logged when the WIN software is working. Make sure this is the case during the monitoring period.
  – Check the connection quality in the routing module. If there are red connection lines, you should use more WIN slaves as repeaters. Simply place a WIN slave at the critical location (Optimize transmission range see chapter 7.6.4) Online manual
  – Make sure that a permanent 24V supply is connected to terminal 5 of each WIN slave.

• Why doesn’t my computer recognize the WIN master?

  Check the following points:
  – Make sure that the WIN software has been installed.
  – Disconnect the EthernetMASTER from the power supply and reconnect it.
  – Check the server services (WERMA Connector Service, WERMA Server Service, SQL Server).
  – Check your network (firewall, network components, switch, network cables).

• Why can’t I install the WIN software?

  To install the software, you need administrator rights for your PC. Contact your IT administrator.

• How many cycles per minute can the WIN software count/record?

  The WIN software can monitor up to 600 cycles per minute. It is important that the counting output of the machine is set correctly.

• Can a WIN slave performance be configured to have the same configuration as a WIN slave?

  No, a WIN slave performance always needs a light tower level allocated to the counter input.

• How fast can a WIN slave performance be counted at the level of the counter input?

  The counting pulse can be a maximum of 10 Hz. Observe the conditions from chapter 0 and 7.1.3.2 of the manual. Online manual

• Can flash recognition be set for all levels of WIN slave performance?

  No, the blink identification cannot be selected for the level with a counter input and not for the level with a job input.

• What should be considered when saving data in the WIN database?

  We recommend the following:
  – The computer and the master to which it is connected must be on 24/7.
  – The computer where the database is installed must be on 24/7.
  – The WIN WERMA 4 server service and the WERMA WIN connection service must be running.

• What is the “WERMA WIN 4 Server Service” needed for?

  The service runs in the background as soon as the computer or server hosting the database is turned on. WIN data is written to the WIN database without the WIN software running or a user being logged in.

• Can power saving or sleep mode on a PC be switched with WIN?

  We recommend deactivating the power saving mode and sleep mode as follows:
  – PC with WIN database
  – PC with WERMA WIN 4 Server service
  – PC with the WIN master (USB) connected to it.

• Is the wireless transmission encrypted?

  WIN is equipped with several protection mechanisms, which prevent the broadcasts from being intercepted. In addition, confidential data from the WIN system will not be transmitted wirelessly.

• There are often connection errors to the WIN transmitter. What can I do?

  You can do the following:
  – Data is only logged when the WIN software is working. Make sure this is the case during the monitoring period.
  – Check the connection quality in the routing module. If there are red connection lines, you should use more WIN transmitters as repeaters. Simply place a WIN transmitter at the critical location (Optimizing the transmission area see chapter 7.6.4).
  – Make sure that a permanent 24V supply is connected to terminal 5 of each WIN transmitter.
  Online manual